My name is Jeff Shariat and I am a Senior Project / Product Manager and Business Analyst seeking my next exciting opportunity!

With an extensive experience in all facets of delivering a variety of product types (consumer products, hard plastic production, front and back end software delivery, mobile development, produce management, and more) I am excited to dig in to my next set of new challenges.

With my experience I bring

1) A problem solving toolkit, based in project management industry best practices, that can be applied to any issues a startup, medium, or large scale company.

2) A solutions based mentality supported by data driven decision making.

3) A focus on improving team dynamics and efficiency across all departments and roles.

Email me or Download My Resume Below:

Work History PDF Work History Resume Download
Functional PDF Functional Resume Download


• Extensive experience managing large and small scale projects including budget and schedule ownership.

• Well rounded understanding of, and experience with, balancing business needs with technical challenges.

• Clear focus on identifying effective and tailored solutions for business and technical challenges relying on data driven decision making.

Program and Project Management (+17 Years)

• Fluency in the full software development life cycle for large- and small-scale companies with hands on experience managing through numerous frameworks including SAFe 4.5, Agile, Scrum, Kanban, Rational Unified Process, waterfall, GSD, Post-Its, etc.

• Led projects with budgets ranging up to $50MM with teams ranging from3-150 including a variety of resource structures.

• Responsible for coordination of budget, schedule, resources, testing, etc. of multiple end-to-end large-scale initiatives simultaneously.

• Regularly lead large cross functional meetings to drive business and technical stakeholders to decisions.

Product Management + Business Analysis (+14 Years)

• Translate the business vision and needs of strategic stakeholders into to actionable engineering tasks and deliverables, via various forms of documentation including flow charts, functional requirements, user stories, utilizing various tools (e.g. JIRA, AgileCraft, and others).

• Develop and maintain detailed user stories in a prioritized product backlog which accurately reflects customer and business priorities.

• Create use case diagrams, high-level flow charts, and other documentation to ensure clear understanding of requirements, scope, etc.

• Ensure that business vision and goals associated with feature sets are communicated clearly to the engineering team, and that delivered products appropriately address business requirements.

• Interview project stakeholders for scope, requirements, etc. related to the project to ensure all elements are identified and understood.

Process Development and Improvement (+16 Years)

• Establish process management frameworks customized to the needs of a given environment using all available best practices.

• Identify and implement solutions to improve the efficiency of the broader organization including new tools, reporting and dashboards.

• Work with management stakeholders to identify and eliminate inefficiencies in supply chain including inventory management and operations, customer ordering, raw product receipt, processing and order preparation and distribution.

• Continuously improve process through the use of monitoring, data collection, analysis, evaluation and re-implementation.

Vendor / Client Management and Integration (+12 Years)

• Work with stakeholders directly to understand big picture needs to define tailored solutions to meet specific business needs.

• Manage day-to-day relationship and client expectations, including roadmap, communication, and negotiating contracts, deliverables, etc.

• Work with on-site and off-site vendors to coordinate requirements, expectations, schedules, roadblocks, etc to ensure smooth delivery.

• Led numerous large scale integrations with corporate partners to support new business relationships (XM Satellite, Freewheel, etc).

• Led vendor evaluations and recommendation to senior management on final selection of vendors, suppliers, etc.

• Coordinate and support the development of Master Service Agreements for partnerships, vendors and suppliers including amendments.

Resource Management (+7 Years)

• Identify and interview candidates as well as coordinate contracts, and other on-boarding related activities for new resources.

• Coordinate day-to-day workload and responsibilities of multiple direct reports, including time-off and timesheet review and approval.

• Define and ensure use of best practices to ensure quality work output and service to internal / external counterparts.

• Define and manage organization wide headcount analysis, align with company goals and make recommendations.

• Establish standardized and automated reporting for both planning and financial purposes.

• Responsible for direct customer interaction to resolve escalated issues including unhappy customers, complicated technical issues, etc.

• Define and track metrics to improve team performance including Time to Respond, Overall Satisfaction, Number of Contacts, etc.

• Define, implement and continuously improve best practices to improve team efficiency including regular training, knowledge base, etc.

Customer Service and Support (+10 Years)


• Particular skill in understanding business problems, efficiently documenting requirements and solutions, and effectively communicating complicated issues across project stakeholders of all levels.

• Data analysis and dashboard development for continuous improvement and data driven decision making.

• Extensive experience interpreting + communicating critical concepts between technical and non-technical (sales, marketing, etc) teams.

• Excellent problem-solving skills with focus on communication, documentation, consensus building, and data driven decision making.

• Extensive experience quickly adapting to new environments and ramping up on new technologies and industries.

• Knowledge of the dynamics of interpersonal relations in a group setting including conflict resolution, motivation + communication.

• Experience w/ an extensive variety of technologies and platforms including but not limited to programming languages, development platforms, Continuous Integration / Continuous Deployment, web hosting, front-end web, Database (SQL, Hadoop, etc), Tableau, cloud computing, Wordpress, Microsoft Office, Kubernetes, Docker, Jenkins, S3, Azure, JIRA, Confluence, SharePoint, and more.

• Experience with a wide variety of industries including automotive, telematics, cloud gaming, broadcast television, podcasting, web sales, produce distribution, trucking, ad insertion, video on demand, and live streaming music / video.

• Personal interests include wood and metal working, Arduino, soccer, snowboarding, rock climbing, home automation and more.

Product Management

Project Management

Agile Project Management

January 2021 - Current

Eastern Sierra Handyman

Owner / Operator

Eastern Sierra Handyman is an experienced service provider for residential and commercial sites across Mono and Inyo counties.
• Manage all facets of day to day operations of the small business.
• Maintain an excellent reputation through the highest possible standard of excellence in presentation and performance throughout the project lifecycle.
• Communicate regularly and clearly with clients regarding all aspects of projects.

December 2021 - Current

June Lake Fire Department


Reported To: Juli Baldwin, Chief

The June Lake Fire Department is a volunteer organization tasked with protecting life and property in June Lake, CA and Central Mono County.
• Act as a first responder for 911 emergency calls throughout the department area of effect.
• Demonstrate and Maintain the highest standard of behavior and representation of the department and the community.
• Perform maintenance and support tasks to aid the overall success of the department.

April 2020 - Current

Double Eagle Resort and Spa

Bartender / Server

The Double Eagle Resort and Spa has been the premier luxury destination in June Lake for over 30 years.
• Provide excellent customer experience through attentive, polite and engaging service.
• Ensure bar cleanliness, inventory, and preparation daily.
• Foster relationships with guests and locals to maintain and further the reputation of Double Eagle Resort

November 2020 - Current

Mammoth Mountain / June Mountain / Alterra Resorts

Mountain Host

Reported To: Anna Allen, Director, Guest Services

Mammoth Mountain’s Host Deportment is the front line for guest contacts across the entire mountain and surrounding lodges. Tasked with providing the highest level of customer experience and satisfaction the hosts are required to maintain impeccable standards while also remaining flexible and adaptable to all situations. The hosts are ambassadors of the Mammoth Way and the Guest Experience Trail, setting the example for all employees throughout the organization.

• Manage chaotic guest contact environments within lodges, on mountain, The Village and special events.
• Support the organization by stepping in as additional resources in a wide variety of departments.
• Staff special events including the Ski and Snowboard Gran Prix, holiday events, weekly guest events, etc.

October 2020 - March 2021

Insane Audio

VP of Customer Support

Reported To: John DeCoster, CEO and Founder

Insane Audio is a technology start-up, acquired by a private equity firm, delivering the most powerful high end automotive electronics (head units) on the market.
• Manage day to day operations of on and off-shore customer service team of 10-12 including customer escalations, advanced technical troubleshooting and direct phone contact with customers for resolution of escalated issues.
• Evaluated, documented and implemented, through regular training, new processes to improve customer satisfaction and team efficiency.
• Developed knowledge base and training materials to empower team members to provide the best possible customer experience.

August 2014 - January 2020

DIRECTV (acquired by AT&T)

Lead Technical Project Manager

Reported To: Fred Grigoryan, Director, Technical Product Management

The DIRECTV Technical Product Management group is tasked with assisting technical verticals within the engineering organization in managing requirements, schedules, product roadmaps and clearing roadblocks to development and testing.
• Manage individual product roadmaps for various engineering systems within the broadcast engineering organization.
• Coordinate with the EPMO, 3rd party development resources, and other internal and external groups to ensure a clear understanding of deliverables, expectations, delays, etc including providing executive status.
• Manage 2 direct reports including timecards, assignments, escalations etc.

February 2014 - August 2014

Muve Music (Acquired by AT&T as part of Leap Wireless)

Scrum Master/ Project Manager / Product Owner

Reported To: David Marlor, Director of Delivery Management

Muve Music, acquired by AT&T, is a music distribution and discovery platform for cellular phones.  Available on iOS and Android Muve Music provides easy access of 18MM tracks to over 2MM customers in the US and Brazil.

• Establish / enforce agile best practices, including documentation + communication, in a previously productive, but undisciplined team.
• Coordinate with product owners and other project managers to establish and refine product requirements, feature roadmaps, etc.
• Coordinate technical requirements and integration with external partners, including Echo Nest and Gracenote.
• Support vendor evaluation / selection process via coordination, planning, documentation and subject matter expertise including compilation of final recommendation.
• Provide regular weekly status updates to executive management on project and program health.
• Lead large cross functional coordination and planning sessions to ensure company-wide coordination of development and efficient allocation of resources across various initiatives.

March 2012 - September 2013


Project Manager, Engineering PMO

Reported To: David Chen, Director, Engineering PMO

The DIRECTV Engineering PMO is tasked with planning and executing all DIRECTV engineering related projects throughout the Software Engineering and Broadcast Systems Engineering groups.

• Using PMBOK guidelines, oversee full software development life cycle (SDLC) including project initiation, requirements analysis, use case development, solution design, development, monitoring & controlling, testing, and deployment.
• Collaborate with cross functional groups including Engineering, IT, Product Management, Marketing, Ad Sales, Business Analytics, Customer Care, etc. while working with domestic and international resources to coordinate project planning and execution.
• Collect and compile estimates from all project teams to generate detailed project budget and schedules for multi-million dollar projects spanning companywide departments and systems impacting 20+ million customers.
• Design and advise on process and procedure improvements for project planning and execution, including development and administration of a new SharePoint 2010 implementation for companywide coordination of project, status, budget and scope.
• Plan schedule and budget for the development of a new profile management system (budget > $20MM) aimed at unifying the DTV customer experience across all technology platforms, including mobile, set-top box and web.
• Prepare and present memos, communications, updates and presentations for project teams and executive communication.

November 2009 - Present

Editor-in-Chief / Lead Analyst

in Telematics today (ITT) is a modern daily news and industry analysis blog focused specifically on the North American Telematics Industry and related markets. ITT addresses the need for regular news and analysis of the telematics industry, particularly of the latest consumer electronics and web technology trends that will influence the future directions of automotive applications.

August 2011 - February 2012


Producer (Project Manager, Product Owner, Account Mgr)

Reported to: Andrew Gault, Co-Founder and Robert Stephenson, CBO + SVP of Strategy

Gaikai, Inc ( was a venture funded startup, since acquired by Sony Computer Entertainment Company, providing a cloud based gaming platform-as-a-service that enables the latest state-of-the-art video games on any web browser or internet-connected device.
• Using basic Scrum methodology, manage a team of 3-7 engineering resources including development of business, product and functional requirements, assignments, status updates, prioritization, progress tracking, etc.
• Liaise with worldwide partner’s business and engineering counterparts to discuss product specifications, progress, planning, etc.
• Work cross functionally with internal and external business and technical teams to establish development and marketing schedules in support of the goals of the partnerships and projects.
• Work with business development and technical teams to create schedules and diagrams for exhibits of the Master Services Agreement.
• Coordinate all aspects of day-to-day partnerships with consumer electronics manufacturers, telecom companies, MSOs, etc worldwide including project requirements, development, operations, etc.
• Plan and execute Consumer Electronics Show (CES) logistics, messaging and communication, design, training, etc with internal and external business teams including acting as primary contact for consumers and media, available for answering questions and providing product walkthroughs and demonstrations.

2019 - 2019

Udacity – Data Analyst Nanodegree

•Use Python, SQL, and Tableau to uncover insights, communicate critical findings and data-driven solutions

2018 - 2018

Certified SAFe Release Train Engineer (Scaled Agile RTE)

• Trained through AT&T

2017 - 2017

Certified Scrum Master

2016 - 2106

Project Management Professional (PMP) Certification

1999 - 2003

Boston University

Major: Psychology
Minor: Statistics
Minor: Business Management