Summary
• Extensive experience managing large and small scale projects including budget and schedule ownership.
• Well rounded understanding of, and experience with, balancing business needs with technical challenges.
• Clear focus on identifying effective and tailored solutions for business and technical challenges relying on data driven decision making.
Program and Project Management (+17 Years)
• Fluency in the full software development life cycle for large- and small-scale companies with hands on experience managing through numerous frameworks including SAFe 4.5, Agile, Scrum, Kanban, Rational Unified Process, waterfall, GSD, Post-Its, etc.
• Led projects with budgets ranging up to $50MM with teams ranging from3-150 including a variety of resource structures.
• Responsible for coordination of budget, schedule, resources, testing, etc. of multiple end-to-end large-scale initiatives simultaneously.
• Regularly lead large cross functional meetings to drive business and technical stakeholders to decisions.
Product Management + Business Analysis (+14 Years)
• Translate the business vision and needs of strategic stakeholders into to actionable engineering tasks and deliverables, via various forms of documentation including flow charts, functional requirements, user stories, utilizing various tools (e.g. JIRA, AgileCraft, and others).
• Develop and maintain detailed user stories in a prioritized product backlog which accurately reflects customer and business priorities.
• Create use case diagrams, high-level flow charts, and other documentation to ensure clear understanding of requirements, scope, etc.
• Ensure that business vision and goals associated with feature sets are communicated clearly to the engineering team, and that delivered products appropriately address business requirements.
• Interview project stakeholders for scope, requirements, etc. related to the project to ensure all elements are identified and understood.
Process Development and Improvement (+16 Years)
• Establish process management frameworks customized to the needs of a given environment using all available best practices.
• Identify and implement solutions to improve the efficiency of the broader organization including new tools, reporting and dashboards.
• Work with management stakeholders to identify and eliminate inefficiencies in supply chain including inventory management and operations, customer ordering, raw product receipt, processing and order preparation and distribution.
• Continuously improve process through the use of monitoring, data collection, analysis, evaluation and re-implementation.
Vendor / Client Management and Integration (+12 Years)
• Work with stakeholders directly to understand big picture needs to define tailored solutions to meet specific business needs.
• Manage day-to-day relationship and client expectations, including roadmap, communication, and negotiating contracts, deliverables, etc.
• Work with on-site and off-site vendors to coordinate requirements, expectations, schedules, roadblocks, etc to ensure smooth delivery.
• Led numerous large scale integrations with corporate partners to support new business relationships (XM Satellite, Freewheel, etc).
• Led vendor evaluations and recommendation to senior management on final selection of vendors, suppliers, etc.
• Coordinate and support the development of Master Service Agreements for partnerships, vendors and suppliers including amendments.
Resource Management (+7 Years)
• Identify and interview candidates as well as coordinate contracts, and other on-boarding related activities for new resources.
• Coordinate day-to-day workload and responsibilities of multiple direct reports, including time-off and timesheet review and approval.
• Define and ensure use of best practices to ensure quality work output and service to internal / external counterparts.
• Define and manage organization wide headcount analysis, align with company goals and make recommendations.
• Establish standardized and automated reporting for both planning and financial purposes.
• Responsible for direct customer interaction to resolve escalated issues including unhappy customers, complicated technical issues, etc.
• Define and track metrics to improve team performance including Time to Respond, Overall Satisfaction, Number of Contacts, etc.
• Define, implement and continuously improve best practices to improve team efficiency including regular training, knowledge base, etc.
Customer Service and Support (+10 Years)
Skills
• Particular skill in understanding business problems, efficiently documenting requirements and solutions, and effectively communicating complicated issues across project stakeholders of all levels.
• Data analysis and dashboard development for continuous improvement and data driven decision making.
• Extensive experience interpreting + communicating critical concepts between technical and non-technical (sales, marketing, etc) teams.
• Excellent problem-solving skills with focus on communication, documentation, consensus building, and data driven decision making.
• Extensive experience quickly adapting to new environments and ramping up on new technologies and industries.
• Knowledge of the dynamics of interpersonal relations in a group setting including conflict resolution, motivation + communication.
• Experience w/ an extensive variety of technologies and platforms including but not limited to programming languages, development platforms, Continuous Integration / Continuous Deployment, web hosting, front-end web, Database (SQL, Hadoop, etc), Tableau, cloud computing, Wordpress, Microsoft Office, Kubernetes, Docker, Jenkins, S3, Azure, JIRA, Confluence, SharePoint, and more.
• Experience with a wide variety of industries including automotive, telematics, cloud gaming, broadcast television, podcasting, web sales, produce distribution, trucking, ad insertion, video on demand, and live streaming music / video.
• Personal interests include wood and metal working, Arduino, soccer, snowboarding, rock climbing, home automation and more.