Jeff Shariat

Eastern Sierra Handyman is an experienced service provider for residential and commercial sites across Mono and Inyo counties.
• Manage all facets of day to day operations of the small business.
• Maintain an excellent reputation through the highest possible standard of excellence in presentation and performance throughout the project lifecycle.
• Communicate regularly and clearly with clients regarding all aspects of projects.

Reported To: Juli Baldwin, Chief

The June Lake Fire Department is a volunteer organization tasked with protecting life and property in June Lake, CA and Central Mono County.
• Act as a first responder for 911 emergency calls throughout the department area of effect.
• Demonstrate and Maintain the highest standard of behavior and representation of the department and the community.
• Perform maintenance and support tasks to aid the overall success of the department.

The Double Eagle Resort and Spa has been the premier luxury destination in June Lake for over 30 years.
• Provide excellent customer experience through attentive, polite and engaging service.
• Ensure bar cleanliness, inventory, and preparation daily.
• Foster relationships with guests and locals to maintain and further the reputation of Double Eagle Resort

Reported To: Anna Allen, Director, Guest Services

Mammoth Mountain’s Host Deportment is the front line for guest contacts across the entire mountain and surrounding lodges. Tasked with providing the highest level of customer experience and satisfaction the hosts are required to maintain impeccable standards while also remaining flexible and adaptable to all situations. The hosts are ambassadors of the Mammoth Way and the Guest Experience Trail, setting the example for all employees throughout the organization.

• Manage chaotic guest contact environments within lodges, on mountain, The Village and special events.
• Support the organization by stepping in as additional resources in a wide variety of departments.
• Staff special events including the Ski and Snowboard Gran Prix, holiday events, weekly guest events, etc.

Reported To: John DeCoster, CEO and Founder

Insane Audio is a technology start-up, acquired by a private equity firm, delivering the most powerful high end automotive electronics (head units) on the market.
• Manage day to day operations of on and off-shore customer service team of 10-12 including customer escalations, advanced technical troubleshooting and direct phone contact with customers for resolution of escalated issues.
• Evaluated, documented and implemented, through regular training, new processes to improve customer satisfaction and team efficiency.
• Developed knowledge base and training materials to empower team members to provide the best possible customer experience.

Reported To: Fred Grigoryan, Director, Technical Product Management

The DIRECTV Technical Product Management group is tasked with assisting technical verticals within the engineering organization in managing requirements, schedules, product roadmaps and clearing roadblocks to development and testing.
• Manage individual product roadmaps for various engineering systems within the broadcast engineering organization.
• Coordinate with the EPMO, 3rd party development resources, and other internal and external groups to ensure a clear understanding of deliverables, expectations, delays, etc including providing executive status.
• Manage 2 direct reports including timecards, assignments, escalations etc.

Reported To: David Marlor, Director of Delivery Management

Muve Music, acquired by AT&T, is a music distribution and discovery platform for cellular phones.  Available on iOS and Android Muve Music provides easy access of 18MM tracks to over 2MM customers in the US and Brazil.

• Establish / enforce agile best practices, including documentation + communication, in a previously productive, but undisciplined team.
• Coordinate with product owners and other project managers to establish and refine product requirements, feature roadmaps, etc.
• Coordinate technical requirements and integration with external partners, including Echo Nest and Gracenote.
• Support vendor evaluation / selection process via coordination, planning, documentation and subject matter expertise including compilation of final recommendation.
• Provide regular weekly status updates to executive management on project and program health.
• Lead large cross functional coordination and planning sessions to ensure company-wide coordination of development and efficient allocation of resources across various initiatives.

Reported To: David Chen, Director, Engineering PMO

The DIRECTV Engineering PMO is tasked with planning and executing all DIRECTV engineering related projects throughout the Software Engineering and Broadcast Systems Engineering groups.

• Using PMBOK guidelines, oversee full software development life cycle (SDLC) including project initiation, requirements analysis, use case development, solution design, development, monitoring & controlling, testing, and deployment.
• Collaborate with cross functional groups including Engineering, IT, Product Management, Marketing, Ad Sales, Business Analytics, Customer Care, etc. while working with domestic and international resources to coordinate project planning and execution.
• Collect and compile estimates from all project teams to generate detailed project budget and schedules for multi-million dollar projects spanning companywide departments and systems impacting 20+ million customers.
• Design and advise on process and procedure improvements for project planning and execution, including development and administration of a new SharePoint 2010 implementation for companywide coordination of project, status, budget and scope.
• Plan schedule and budget for the development of a new profile management system (budget > $20MM) aimed at unifying the DTV customer experience across all technology platforms, including mobile, set-top box and web.
• Prepare and present memos, communications, updates and presentations for project teams and executive communication.

in Telematics today (ITT) is a modern daily news and industry analysis blog focused specifically on the North American Telematics Industry and related markets. ITT addresses the need for regular news and analysis of the telematics industry, particularly of the latest consumer electronics and web technology trends that will influence the future directions of automotive applications.

Reported to: Andrew Gault, Co-Founder and Robert Stephenson, CBO + SVP of Strategy

Gaikai, Inc (www.gaikai.com) was a venture funded startup, since acquired by Sony Computer Entertainment Company, providing a cloud based gaming platform-as-a-service that enables the latest state-of-the-art video games on any web browser or internet-connected device.
• Using basic Scrum methodology, manage a team of 3-7 engineering resources including development of business, product and functional requirements, assignments, status updates, prioritization, progress tracking, etc.
• Liaise with worldwide partner’s business and engineering counterparts to discuss product specifications, progress, planning, etc.
• Work cross functionally with internal and external business and technical teams to establish development and marketing schedules in support of the goals of the partnerships and projects.
• Work with business development and technical teams to create schedules and diagrams for exhibits of the Master Services Agreement.
• Coordinate all aspects of day-to-day partnerships with consumer electronics manufacturers, telecom companies, MSOs, etc worldwide including project requirements, development, operations, etc.
• Plan and execute Consumer Electronics Show (CES) logistics, messaging and communication, design, training, etc with internal and external business teams including acting as primary contact for consumers and media, available for answering questions and providing product walkthroughs and demonstrations.